Cancellation and Refund Policy for Online Purchase

*1. Introduction*

This Cancellation and Refund Policy governs the terms and conditions under which you may cancel your purchase and request a refund for products bought through our online Portal. By making a purchase on VITACURA platform, you agree to abide by the terms of this policy.

*2. Cancellation Policy*

*Order Cancellation by Customer:*

• Orders may be cancelled within 24 hours of placing the order for a full refund.
• After 24 hours, cancellation requests will be reviewed on a case-by-case basis, and normal fee may apply.

*Order Cancellation by Us:*

• We reserve the right to cancel orders for any reason, including but not limited to product unavailability, payment issues, or suspicious activity. A full refund will be issued in such cases.

*3. Refund Policy*

*Eligibility for Refund:*

• Products must be returned unused/ without damage to product packing or seal in the original packaging, and in the same condition as received.
• offer products and services are non-refundable unless stated otherwise.
• Proof of purchase is required for all refund requests.

*Refund Process:*

• Refund requests must be made within 5 days of purchase.
• To request a refund, contact our customer service team at info@vitacura.in with your order details.
• Once the return is approved, we will provide instructions on how to return the product.

*Processing Time:*

• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method used during purchase.

*4. Non-Refundable Items*

• Gift cards
• Sale items
• Customized or personalized products

*5. Shipping Costs*

• Shipping costs are non-refundable.
• Customers are responsible for paying the return shipping costs unless the product is defective or the wrong item was shipped.

*6. Exchanges*

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, contact our customer service team at info@vitacura.in

*7. Exceptions*

• Certain items may have specific refund and return policies that override this general policy. These exceptions will be clearly stated on the product page.

*8. Contact Information*

For any questions or concerns regarding our cancellation and refund policy, please contact us at:

• Email: info@vitacura.in
• Phone: 9787809745
• Address: vitacura pharmaceuticals ,34 poothapedu main road, NSC BOSE nagar, porur chennai 600116

*9. Changes to This Policy*

• We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on our website, and the date of the latest revision will be indicated.

*10. Governing Law*

• This policy shall be governed by and construed in accordance with the laws of Chennai Jurisdiction.

By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation and Refund Policy.